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Product Guarantee


DEFENDA GUARANTEE

Here at DEFENDA we work hard to design great products that meet your needs. Familiarising yourself with our helpful video tutorials will ensure that you enjoy maximum performance from your DEFENDA products for as long as possible: Video Tutorials

All products (excluding Velvet) are guaranteed for 2 Years. Subject to Product Registration, Cylindrical & Ball Fenders are covered by our industry leading 10 Year Guarantee.

TERMS & CONDITIONS

  • The guarantee is additional to and does not affect your statutory consumer rights
  • For the DEFENDA Guarantee to be valid you must register your product within 3 months of purchase
  • The DEFENDA Guarantee becomes effective at the date of delivery
  • If we replace your product any remaining period will automatically transfer to your replacement product and will not extend beyond the original period
  • We reserve the right to apply a standard 24 month guarantee, if a products has not been registered within 3 months of purchase 
  • We reserve the right to apply a charge where the fault of the product is not due to the quality or workmanship

WHAT WE GUARANTEE

  • To repair or replace your fender if it is found to be defective due to the manufacturing of the materials or workmanship
  • To guarantee your product for the period stated on your product information at the time of purchase as per the terms and conditions
  • To provide new for old replacement, in the instance when we believe a product is beyond repair. If the exact model is not available you will be sent one of an equivalent specification
  • The benefits are additional to and do not affect your statutory rights as a consumer

WHAT’S NOT COVERED BY THE GUARANTEE

If a DEFENDA fender is used in the way it’s intended and it fails within the guarantee period, it’s our responsibility to repair or replace it. Here’s what isn’t covered:

  • Accidental damage
  • Cosmetic damage that does not affect the functioning of the product
  • Damage as a result of use not in accordance with the product’s intended use
  • Negligent use, misuse or careless operation of the fender